West Ham ticket information: ballot opens on Thursday

West Ham United
Premier League
Monday 21 December 2020
Kick-off 8pm

Ticket sales will be online only as follows: Thursday 10 December from 12pm until 12pm on Friday 11 December – Season ticket holders from the 2019/20 season will be able to make an application.

When logging in, supporters will be presented with a choice of selecting a single ticket or two tickets in either the Shed End Lower or West Stand Lower.

Supporters who are successful in the ballots will be contacted by 12pm on Tuesday 15 December.

Supporters who are successful and have part or no credit will be contacted and asked to make a payment. This payment should be made by 12pm on Tuesday 15 December.

Please note that in the event that the UK Government places London into Tier 3 COVID-19 restrictions, supporters will no longer be permitted to attend the stadium. In these circumstances, any supporters who have purchased a ticket will be entitled to a full refund in accordance with our Match Ticket Condition of Issue (see here for further information).

Ticket prices

                                       Adults       Juniors/Seniors
West Lower                   £75                 £37.50
Shed Lower                  £40                   £20

Ballot process
Tickets for reduced crowd matches will be sold using a ballot system. Supporters will be able to log into the ticketing system and make an application for the ballot for one ticket per season ticket holder.

Upon logging in supporters will be presented with two stands to choose from, the Shed Lower or West Lower stands. Supporters can then select either a single ticket or a pair of tickets (the second ticket is for a fellow season ticket holder who is within your support bubble) as per government guidance.

All tickets are non-transferable and can only be used by the named season ticket holder. Supporters will be subject to ID checks on matchday and if the photo ID does not match the name on the print@home ticket then the supporter will be refused entry.

Supporters who are successful in the ballot and have credit on the season ticket account from the 2019/20 season will have this applied automatically and a confirmation email will be sent out confirming the seat location.

Supporters who are successful and have part or no credit will be contacted and asked to make a payment.

Supporters who are successful and do not wish to take up the ticket or fail to make payment by the deadline will be removed from any future ballot until all season ticket holders have attended one match.

Supporters who are successful and attend the match will not be eligible to apply for any future ballot until all season ticket holders have attended one match. Those supporters who were successful in the Leeds or Krasnodar ballots will not be able to apply. 

Supporters who are unsuccessful in the ballot will NOT receive an email.

Supporters who apply for more than one match, if successful you will only receive one match and you will be removed for the second match.

Supporters who own more than one season ticket in one name will only be able to purchase one ticket for a match. Supporters who hold more than one season ticket in one name and apply in the ballot for a ticket on each season ticket will have the application automatically voided.

Supporters who have season tickets in a business name will NOT be able to purchase tickets for a match. Supporters who have season tickets in a business name and apply in the ballot for a ticket will have the application automatically voided.

COVID-19 Travel Restrictions
You must not enter the ballot for any match if, at the date of the match, you will be required to self-isolate following travel to the UK from a foreign country, or if you are prevented from travelling to London as a result of any application of the UK Government’s tiered COVID-19 restrictions.

Dispatching of tickets
Supporters will need to ensure they have a valid email address registered in their online account as all tickets are print@home and will be dispatched via email from Friday 18 December.

Supporters should print the tickets off in advance of matchday as there is no facility at Stamford Bridge to print them or request a duplicate ticket. Supporters who do not bring their tickets with them on matchday will not be able to gain entry to the stadium.

Loyalty points
No loyalty points will be earned for reduced crowd matches.

A £2 administration fee will be added to each transaction.

All ticket sales are subject to availability.

Match dates and ticket on-sale dates are subject to change. Please check the website for the latest information.

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